Assertive communication, empowerment, and safety in the crisis: Engaging clients
Nicholas Smiar, University of Wisconsin - Eau Claire, USA
Eau Claire, Wisconsin 54703
Vereinigte Staaten von Amerika
Unna 59425 Type mismatch in parameter or wrong alpha code.
Professionalization of Specialists → Symposium G1
Mittwoch, 9. Oktober 2013
11.00 - 12.30
In the violent crisis, the professional maintains his/her self-control, respects the dignity and worth of the client, empowers the client for problem solving through assertive communication, and enhances safety in the environment through healthy and positive interactions with the client. Failure of the professional in any of these areas increases the level of danger dramatically by “throwing gasoline on the fire.” Accurate assessment of the situation, knowledge of the self in the interaction, and self-control as the basis of critical thinking are hallmarks of professionalism. The workshop examines the components of each of these elements in the light of recent research, applying the results of research to the practice, reviewing basic principles of crisis communication, and engaging participants in the process through dialogue and brief group exercises in self-control planning, assertive communication, and client engagement.
Czech, Afrikaans/Dutch, French - all at a modest level, not fluent