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Stiftung Mercator Schweiz

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Assertive communication, empowerment, and safety in the crisis: Engaging clients

Author

Nicholas Smiar, University of Wisconsin - Eau Claire, USA
smiarnp@uwec.edu
Eau Claire, Wisconsin 54703
Vereinigte Staaten von Amerika

Ko-Autor

Wolfgang Papenberg,
referat@parttraining.ch
Unna 59425 Type mismatch in parameter or wrong alpha code.

Kategorie

Professionalization of Specialists → Symposium G1

Tag

Mittwoch, 9. Oktober 2013

Zeit

11.00 - 12.30

Ort

Raum 111

Beitrag

In the violent crisis, the professional maintains his/her self-control, respects the dignity and worth of the client, empowers the client for problem solving through assertive communication, and enhances safety in the environment through healthy and positive interactions with the client. Failure of the professional in any of these areas increases the level of danger dramatically by “throwing gasoline on the fire.” Accurate assessment of the situation, knowledge of the self in the interaction, and self-control as the basis of critical thinking are hallmarks of professionalism. The workshop examines the components of each of these elements in the light of recent research, applying the results of research to the practice, reviewing basic principles of crisis communication, and engaging participants in the process through dialogue and brief group exercises in self-control planning, assertive communication, and client engagement.

Präsentationssprache

Englisch

Weitere Sprachkenntnisse

Czech, Afrikaans/Dutch, French - all at a modest level, not fluent

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